Solutions Expert

Overview

Busy clients don’t go MIA because they don’t want help — they disappear because managing help feels like more work.

The Solutions Expert exists to eliminate that friction. Your job is to step into a client’s day, identify the work they shouldn’t be doing, and extract it quickly and confidently. Through live shadowing sessions, digital audits, and close collaboration with our in-office VA Bench, you turn messy routines into delegated systems — often within 48 hours of signup.

This is a hands-on, client-facing operator role for people who enjoy moving fast, leading conversations, and turning ambiguity into action.

Responsibilities

• Lead live client shadowing sessions to extract work in real time
• Identify high-pain, high-impact tasks without waiting for client direction
• Convert messy workflows, brain dumps, and recordings into clean SOPs
• Audit inboxes, calendars, and digita...