Solutions Support Engineer (Enterprise Applications)

Job Title: IT Business Analysis Expert

Department: Digital Solutions

Reports To: Solutions Support and Delivery Manager

Location: Mumbai

Employment Type: Full-Time

Job description:

Summary The IT Business Analysis Expert is responsible for supporting and driving the evolution of Maritime ERP applications across the organization. This role includes providing day-to-day technical support, managing and resolving incidents, analysing application issues, and collaborating closely with business stakeholders to capture requirements and translate them into actionable enhancements for the system.

Your main responsibilities include but not limited to:

Application Support

- Provide level 1 technical support for day-to-day application queries and issue...