Solutions Support

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We are currently looking for a Solutions Support to join our team at Cloudstaff, the #1 workplace everywhere! If you qualify for the role, attach a 1‑2 minute video intro and your updated CV to become a priority applicant.

Role: Solutions Support

Work Arrangement: Work from Home

Schedule: Morning shift

Key Responsibilities

• Act as first‑line support for client enquiries and incidents related to Ensemble’s WMS solutions (Meson / Manhattan).
• Log, prioritise and manage tickets in the support system, ensuring clear notes and timely follow‑up.
• Diagnose and resolve configuration, data and workflow issues, escalating complex cases when required.
• Perform and maintain WMS configuration (e.g. warehouse setup, rules, user roles) under defined standards.
• Assist with testing and deploying patches, enha...