Sorting Centre Coordinator - Shopee Express

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description

• Update daily trackers for middle mile operational functions in SPX Xpress
• Monitor, track and check daily activities and utilization levels against the targeted number
• Provide information to stakeholders about daily tracker performance or whenever is required
• Prepare daily, weekly and monthly summary reports for all operational functions in SPX Xpress
• Coordinate operations performance result with respective functional PIC
• Work cross-functionally acros...