Spa Attendant/Server

Position Title:

• Spa Attendant / Server (Dual  Role) Department: Spa and Wellness Reports To: Spa Manager / Director of Spa and Wellness Position Summary: The Spa Attendant/Server is a dual role responsible for providing exceptional guest service throughout the spa and dining experience.


• This position involves rotating through multiple service areas, including locker rooms, poolside, and dining/lounge areas, ensuring seamless service, cleanliness, and hospitality at every guest touchpoint.

Primary Responsibilities:

• Guest Experience & Service: Provide warm and attentive service aligned with luxury standards.


• Greet guests and assist with wayfinding, amenities, and general spa inquiries.
• Maintain a calm, welcoming presence throughout the spa environment.

Locker Room & Spa Facilities:

• Maintain the cleanliness and organization of locker rooms and amenities areas.


• Replenish towels, robes, water, and other spa amenities.

Pool & Spa Dining Service:

• Provide food and beverage service at the spa pool and designated dining/lounge areas.


• Accurately take orders, deliver items, and ensure guest satisfaction.
• Maintain cleanliness and organization of service areas.

Operational Support:

• Rotate between assigned stations as scheduled to support operational flow.


• Communicate guest needs or concerns to spa leadership promptly.
• Support opening and closing procedures as needed.

Standards & Compliance:

• Uphold all hygiene, safety, and service standards.


• Follow all HR, resort, and spa policies and procedures.
• Maintain professional appearance and demeanor at all times.

Qualifications:

• Education: High school diploma or equivalent.

Experience:

• Prior experience in spa, hospitality, food & beverage, or luxury service preferred.

Skills:

• Strong interpersonal and communication skills.


• Ability to multitask and adapt in a fast-paced environment.
• Team-oriented with a service-driven attitude.
• Basic understanding of food safety and hygiene standards.

Compensation Structure:

• Consistent base rate across all hybrid team members.


• Tip eligibility based on service areas worked, as applicable.
• Cross-training provided for all stations.

Schedule:

• Flexible scheduling required, including weekends and holidays.


• Rotating stations throughout each shift.

What We Offer:

• Join the Folklore team at Whim Hospitality as a Spa Attendant/Server and play a key role in creating an exceptional experience for our guests!


• We offer competitive compensation, flexible scheduling, a comprehensive benefits package, and opportunities for professional growth in a supportive and collaborative atmosphere.
• Whim Hospitality is an equal-opportunity employer committed to diversity, equity, and inclusion.
• We welcome applications from qualified candidates of all backgrounds.
• This job description is a summary of the primary duties and responsibilities of the job and is not an employment contract.

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