Job Description

Overview

Opportunity: Spa Concierge

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 


Potential Career Path

Lead Spa Concierge - Spa Operations Manager - Spa Director


Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Receive and resolve guest complaints, elevating to management if necessary. 
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Ensure high guest satisfaction scores and work towards increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s Earth View program.
  • Practice...

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