Spa Coordinator

Job Description

The Grand, York’s core purpose is to create timeless memories and instinctive care in exceptional spaces.

The Spa Coordinator plays a vital role in shaping the guest experience from the very first point of contact, overseeing all spa reservations and enquiries for both resident and non-resident guests. This position is responsible for managing spa packages, treatment bookings, overnight spa stays, and incoming enquiries, ensuring every interaction reflects the five-star standards of The Grand, York.

Acting as the primary liaison between guests, the spa team, and the hotel reservations department, the role requires exceptional communication skills and attention to detail. Responsibilities include conducting pre-arrival calls for all spa guests, confirming arrangements, checking packages, and proactively upselling experiences such as Rasul, S.A.L.T., Hammam, and other signature treatments to enhance each guest’s stay.

The Spa Coordi...