Job Description
Job Description
- Oversee daily spa operations with a focus on Fairmont’s luxury service standards, ensuring every treatment reflects the brand’s global reputation for excellence.
- Supervise and mentor the therapist team, fostering a culture of professional growth, mutual respect, and Heartist empowerment.
- Lead continuous training programs on advanced treatment techniques, anatomy, and product knowledge to ensure consistent, five-star performance.
- Facilitate seamless communication within the spa team and with other hotel departments (Front Office, Housekeeping) to ensure a holistic guest journey.
- Spearhead the launch of new wellness programs and seasonal treatment protocols, ensuring smooth integration into daily operations.
- Manage therapist payroll, scheduling, and expense controls to achieve departmental financial goals without compromising the luxury experience.
- Prepare detailed reports on productivity, treatment room uti...
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