Spa Receptionist

A Spa Receptionist is responsible for greeting and assisting clients in order to receive an excellent spa experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person.

Key Responsibilities:

• Greet and assist guests in an appropriate and timely manner. Create a friendly and welcoming environment for all spa guests
• Ensure that the Reception and Retail area is clean and looks neat for all incoming guests
• Respond to all general e-mail correspondence from guests and staff
• Arrange spa appointments and the therapists’ daily schedule in order to achieve maximum resource utilization
• Ensure client experience is proficient including bookings, payments, and consultation forms.
• Manage customer feedback effectively
• Interact and communicate effectively with guests, staff members, interdepartmental colleagues and management team
• Up-sell with latest departmental incent...