Job Description
Job Description
- Deliver exceptional guest service, ensuring every guest receives a warm, personalised and luxury‑level experience.
- Resolve guest queries and concerns promptly and professionally.
- Maintain spa ambience, including cleanliness, presentation, and atmosphere in all treatment and relaxation areas.
- Support VIP and special‑request guests in line with Fairmont standards.
- Supervise daily operations of therapists, receptionists, and spa attendants.
- Lead pre‑shift briefings to communicate priorities, occupancy, and service expectations.
- Coach and mentor team members to uphold service excellence and operational standards.
- Support training and onboarding of new spa team members.
- Oversee treatment scheduling to maximise therapist productivity and guest satisfaction.
- Ensure compliance with health, safety, and hygiene standards, including COSHH and industry best practice.
- Monitor stock level...
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