Job Description
- Provide massage services using props and products tailored to guest needs.
- Administer body treatments such as scrubs, wraps, and hydrotherapy.
- Conduct guest assessments before services, inquiring about contraindications (allergies, pregnancy, high blood pressure).
- Stay updated on the latest massage techniques, modalities, and industry trends.
- Escort guests to and from treatment rooms, ensuring comfort and relaxation.
- Prepare workstation and treatment room, including arranging drapes and equipment.
- Maintain open communication with guests to ensure comfort, safety, and security during treatments.
- Promote and sell spa and salon services, including retail products related to treatments.
- Clean, sterilize, and maintain tools, equipment, and treatment rooms after each session.
- Dispose of trash and dirty linens appropriately and secure supplies at shift's end.
- Follow time schedules to ensure efficient service throughout the day.
- Address inappropriate guest behavior by following company protocols for guest conduct.
- Maintain required skills and licensure as per regional requirements.
- Report accidents, injuries, and unsafe conditions to management promptly.
- Complete safety training and certifications as required by the company.
- Adhere to company policies, maintain a professional appearance, and keep information confidential.
- Provide exceptional guest service, acknowledging guests and addressing their needs.
- Communicate clearly and professionally with guests and team members.
- Develop and maintain positive relationships with other team members.
- Stand, sit, or walk for long periods; manipulate objects requiring fine motor skills.
- Lift, carry, and move objects up to 10 lbs without assistance.
- Perform other reasonable duties as requested by supervisors.
Skills Required
client assessment , Time Management
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