SPA Trainer & Fleet Supervisor

JOB PURPOSE

In line with corporate guidelines, the Spa Fleet Supervisor & Trainer is responsible for helping improve the performance of the onboard Spa Teams across the fleet; delivering training, driving the revenue strategy, and ensuring the implementation of all Company policies and procedures in order to increase our guest satisfaction.

KEY ACCOUNTABILITIES

Training

•Assess the onboard SPA Teams capabilities and training needs to develop strategic training plans;

•Deliver standard training to all onboard SPA Teams;

•Follow up the training administration and provide reports to the business.

Revenue Strategy

•Review the execution and performance of the SPA Revenue Strategy;

•Support the SPA Team to improve marketing effectiveness and increase sales;

•Work with the SPA Manager to analyze revenue results, identifying strength and d...