Job Description
Responsibilities:
- Manage the daily delivery operations for Key Accounts (KAs), organizing and monitoring end-to-end (E2E) delivery fulfillment to ensure timely and accurate delivery of goods and achievement of monthly KPIs.
- Coordinate and communicate with all relevant internal teams, 3PL partners, and customers to ensure smooth and efficient delivery operations.
- Monitor and analyze delivery and logistics data, identify root causes of issues, propose corrective actions, and continuously improve operational efficiency.
- Proficiently operate CRFR calls, complete weekly KA communication meetings, optimize weekly delivery plans, and assist KAs in resolving delivery-related problems.
- Review purchase orders, shipping documents, and delivery schedules to ensure accuracy and compliance.
- Ensure that the quality of all logistics and delivery services meets company standards and customer expectations.
- Respond to customer i...
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