Spanish Bilingual Customer Support Representative

This is a remote position.

Overview:
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We are looking for a highly confident and intelligent Spanish Bilingual Customer Support Representative to join our team. This role is crucial for client communication, requiring a professional who can effortlessly engage with clients over the phone and demonstrate a high aptitude for learning and problem-solving.
Schedule: Monday to Friday, 9am to 5pm Eastern with a 30-minute paid break

Responsibilities:

• Answer a high volume of incoming phone calls with confidence and intelligence , providing exceptional client support and service in both English and Spanish.
  

• Engage with clients over the phone to confirm upcoming medical appointments and consultations.
  

• Conduct proactive follow-up calls with clients after appointments to confirm attendance and gather necessary updates.
  

• Document all client in...