Spanish Customer Advisor

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer to inbound calls and customer inquiries
• Provide support to small and medium-sized businesses (SMBs) across multiple channels – chat (live channel), email and phone (Outbound calls are mandatory for emails and highly recommended for chat, to ensure the query has been solved in a timely manner), both in Spanish and English;
  • Provide pre- and post-sales support for all self-service products;
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and ...