Job Description
What You’ll Do
As a Spanish-English Customer Support Associate , you’ll assist customers from Spanish-speaking regions through voice calls and live chat . You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue.
This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued and understood.
Your Day-to-Day
- Deliver timely, friendly, and accurate support in Spanish and English via calls and chat
- Troubleshoot customer issues and guide them through solutions step-by-step
- Log all customer interactions accurately
- Identify trends and share feedback to improve processes
- Collaborate with your team to stay updated on priorities
- Represent the brand with care, professionalism, and patience
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