Job Description
Premier Customer Loyalty Team
is a customer-focused, high-performing group that sets the standard for engagement, compliance, and adaptability. As a Premier Customer Account Manager at Evoke, your mission is to maximize portfolio performance while delivering an exceptional experience to our most valued customers.
Key Responsibilities- Portfolio Management: Manage a Premier Customer portfolio, focusing on retention, loyalty enhancement, and value extraction.
- Strategic Analysis: Utilize CRM tools and data analysis to monitor portfolio trends and customer behavior, identifying opportunities for targeted promotions and engagement strategies.
- Promotional Strategies: Inform and offer tailored promotions to customers, aiming to increase loyalty and enhance the overall customer experience.
- Event Management: Engage with customers face‑to‑face during events to strengthen relationships and ensure a cohesive experience.
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