Spanish Speaking Customer Service for Online Learning & EdTech Departmen

Mercier Consultancy is excited to announce an opening for a Spanish Speaking Customer Service Representative for our Client's Online Learning & EdTech Department. In this impactful Junior role, you will support our Spanish-speaking clients by providing exceptional service and guidance regarding our online learning platforms and educational technology solutions.

Your fluency in Spanish will be crucial as you assist users with inquiries, troubleshoot issues, and help them navigate our educational offerings. By delivering outstanding customer support, you will play a key role in enhancing the learning experience for students and educators alike.

Responsibilities

• Provide top-tier customer service in Spanish via phone, email, and chat regarding online learning products and services
• Assist clients with account setup, course enrollment, and technical issues
• Educate users on platform features and best practices to maximize their learning exper...