Spanish speaking Operations Customer Expert

Operations Customer Experts are dedicated to delivering exceptional customer support and helping achieve the mission of making money work for everyone. As the first point of contact via phone, email, or chat, you will aim to resolve enquiries quickly and effectively. You will be expected to follow set processes while using sound judgment across a wide range of banking issues to provide a world-class customer experience.
Key Responsibilities
Resolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution.
Own customer issues end-to-end, including complex cases, while building trust and embodying company values.
Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, fairness, and attention to detail.
Identify and assist vulnerable customers, making necessary adjustments and escalating when needed.
Coach teammates and provide feedback to improve training and processes.
Remain flexible ...