Spanish Speaking Product Support Analyst

OPENTEXT

Your Impact

• Serves as the customer contact for questions on usage, functionality and problems encountered with Opentext products and services.

What the Role Offers

• Responsible for providing technical support to Opentext customers via phone and/or electronic format for various Opentext products and services through Spanish language communication
• Ability to diagnose and solve customer reported problems ranging from simple to complex issues on functionality, usage and troubleshooting of Opentext products within the established guidelines.
• The Technical Support Specialist must be able to effectively communicate technical solution to a customer who may or may not be EDI savvy and professionally handle high volumes of customer inquiries.
• The Technical Support Specialist must be able to deliver the technical solutions to the customer within the set goals for Response Times, Resolution ...