Job Description
Location: Remote (Spanish speaking region)
About Us:
We are a rapidly growing company in the crypto space, dedicated to providing exceptional service to our users. We are currently seeking a bilingual Customer Support Representative to join our dynamic team. This is an exciting opportunity to work in the fast-paced world of cryptocurrency while assisting customers with their inquiries.
Responsibilities:
- Provide high-quality customer support to Spanish- and English-speaking clients via email, chat, and phone.
- Respond to customer inquiries and resolve issues related to crypto trading, accounts, and transactions.
- Assist customers in navigating our platform, explaining basic crypto concepts, and addressing technical issues.
- Collaborate with the team to identify common customer challenges and suggest improvements to the user experience.
- Maintain accurate records of customer interactions and follow up on open issues.
Apply for this Position
Ready to join Bitunix Fintech? Click the button below to submit your application.
Submit Application