Job Description
Job Summary
The SPE-CX-Multi Channel Helpdesk role is designed for professionals with 3 to 5 years of experience in the Hi-Tech domain. This position requires excellent English speaking skills and involves providing top-notch customer support through various channels. The role is hybrid allowing for a mix of remote and on-site work and operates during day shifts. No travel is required.
Responsibilities
The SPE-CX-Multi Channel Helpdesk role is designed for professionals with 3 to 5 years of experience in the Hi-Tech domain. This position requires excellent English speaking skills and involves providing top-notch customer support through various channels. The role is hybrid allowing for a mix of remote and on-site work and operates during day shifts. No travel is required.
Responsibilities
- Provide exceptional customer support through multiple communication channels ensuring timely and effective resolution of inquiries and issues.
- Collaborate with team members to enhance service delivery and improve customer satisfaction.
- Utilize technical expertise in the Hi-Tech domain to troubleshoot and resolve complex customer problems.
- Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality.
- Develop and implement strategies to imp...
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