Job Description
We’re looking for a confident, customer-focused Specialist Agent to play a vital role in the success of our Developer Services Helpdesk. You’ll be a trusted expert on the floor—supporting colleagues, handling complex queries, and ensuring customers receive a seamless, high-quality experience while protecting our asset base.
What you’ll be doing as a Specialist Agent
This is a hands-on role for someone who enjoys problem-solving, spotting trends, and driving continuous improvement. You’ll influence performance through coaching, insight, and collaboration—helping the team work smarter, stay compliant, and deliver consistently excellent service.
Act as a floorwalker and subject-matter expert, providing real-time technical and process guidance to help agents resolve queries right first time
Coach, support, and develop new starters and existing agents, identifying knowledge gaps and improving capability and confidence.
Analyse trends, errors, CSAT feedback, and perfor...
What you’ll be doing as a Specialist Agent
This is a hands-on role for someone who enjoys problem-solving, spotting trends, and driving continuous improvement. You’ll influence performance through coaching, insight, and collaboration—helping the team work smarter, stay compliant, and deliver consistently excellent service.
Act as a floorwalker and subject-matter expert, providing real-time technical and process guidance to help agents resolve queries right first time
Coach, support, and develop new starters and existing agents, identifying knowledge gaps and improving capability and confidence.
Analyse trends, errors, CSAT feedback, and perfor...
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