Job Description
Del Puesto
Objective of the position
Customer service as part of the Customer Care team.
Management and administration of internal and external complaints.
Coordinate a large unit in the Quality functional unit related to root cause analysis.
Coordinate analyses derived from incidents reported by customers, as well as the follow-up of each action until its closure, using analysis and problem-solving methodologies.
Principal activities
Attend client meetings and visits.
Cooperate in identifying and developing suggestions for improvement; implement the actions determined.
Carry out the planning and arrangement of staff allocation, taking into account the company's objectives.
Ensure compliance and quality of delivery through the efficient use of machinery, material, and equipment; according to production planning/control criteria and characteristics.
Ensure quality testing of parts based on test plans, technical drawings, and work instructions (e.g., reg...
Objective of the position
Customer service as part of the Customer Care team.
Management and administration of internal and external complaints.
Coordinate a large unit in the Quality functional unit related to root cause analysis.
Coordinate analyses derived from incidents reported by customers, as well as the follow-up of each action until its closure, using analysis and problem-solving methodologies.
Principal activities
Attend client meetings and visits.
Cooperate in identifying and developing suggestions for improvement; implement the actions determined.
Carry out the planning and arrangement of staff allocation, taking into account the company's objectives.
Ensure compliance and quality of delivery through the efficient use of machinery, material, and equipment; according to production planning/control criteria and characteristics.
Ensure quality testing of parts based on test plans, technical drawings, and work instructions (e.g., reg...
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