Job Description
**Job Description:**
Professional Summary
Senior QA Engineer (Individual Contributor) with 8+ years of hands-on experience testing complex
contact center solutions across IVR/Voice and Digital (Chat/Bot) channels. Strong expertise in Genesys
Cloud (PureCloud), Genesys Engage, and Avaya Experience Portal (AEP) IVR ecosystems, building
automation using Cyara Automation (IVR) and Botium (chat testing), and performing deep-dive
Elastic/Kibana log validation to accelerate defect isolation and improve release quality. Comfortable
operating in Agile teams with managed services/Tier II support alignment.
Key Skills (Hands-on)
• Platforms: Genesys Cloud (PureCloud), Genesys Engage, Avaya Experience Portal (AEP)
• Automation: Cyara Automation (IVR), Botium (Chatbot/Chat)
• Testing: E2E, Functional, Integration, System, Regression, Smoke, Sanity
• Observability/Logs: Elastic / Kib...
Professional Summary
Senior QA Engineer (Individual Contributor) with 8+ years of hands-on experience testing complex
contact center solutions across IVR/Voice and Digital (Chat/Bot) channels. Strong expertise in Genesys
Cloud (PureCloud), Genesys Engage, and Avaya Experience Portal (AEP) IVR ecosystems, building
automation using Cyara Automation (IVR) and Botium (chat testing), and performing deep-dive
Elastic/Kibana log validation to accelerate defect isolation and improve release quality. Comfortable
operating in Agile teams with managed services/Tier II support alignment.
Key Skills (Hands-on)
• Platforms: Genesys Cloud (PureCloud), Genesys Engage, Avaya Experience Portal (AEP)
• Automation: Cyara Automation (IVR), Botium (Chatbot/Chat)
• Testing: E2E, Functional, Integration, System, Regression, Smoke, Sanity
• Observability/Logs: Elastic / Kib...
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