Specialist Applications

Responsibilities

• Triaging incidents/service requests reported to the Enterprise Applications team
• Providing remote and face to face technical support to users regarding IT incidents and service requests
• Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve them
• Maintaining accurate log entries of fault with resolution and contact details
• Ensuring all software installations and routine upgrades are implemented in a timely manner
• Working on tasks as assigned by IT Service Delivery Manager
• Creating & maintaining KB articles & work instructions
• Ensuring technical queries not progressing are escalated to resolver groups and third-party vendors according to established procedures.

Key skills and experience required for you to thrive in this role, will include:

• Communicate effectively and professionall...