Specialist, Business Process Management

Overview

Specialist, Business Process Management - Buenos Aires, Argentina

Do you have an inquisitive analytical outlook and are comfortable gathering and processing data? Would you like to have exposure to a wide range of internal stakeholders? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Specialist, Business Process Management. Western Union powers your pursuit. This role will conduct ‘on the job’ process improvement training as well as quality control activities for Customer Care staff.

Responsibilities

• End-to-end documentation process and internal audit for the Customer Care Team.
• Work closely with the regions operations teams to ensure follow up on various operations projects such as new agent enrolment and training.
• Monthly reports of KPIs area and support to tea...