Specialist - Client Support Services

At Nasdaq, we are relentlessly reimagining the world of tomorrow - one that is built on innovative technology, fueled by market-moving insights and driven by forward thinking. We are looking for a Specialist Customer Support/Operations Analyst to join our Global Technology team. This is a tremendous opportunity to develop business, product, and technical skills. The position affords a unique opportunity to use existing technical expertise and develop/enhance domain knowledge and develop a Front-To-Back, Cross Asset view of the Financial Markets.

Lead the lifecycle of client reported defects – including replicating, reporting, providing test cases, investigate potential workarounds, report to engineering, and scheduling upcoming patches and fixes to customers 

Work directly with customers and provide them with advice on the use and configuration of Calypso products 

Collaborate closely with partners, and internal groups, including engineering, quality assurance, product management, and professional services 

This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets 

Provide known resolutions and/ or advice to customers, professional services, and partners 

Environment management: Create, configure, upgrade, and maintain client replication environment in the Nasdaq support lab 

Advocate for product feature enhancements 

Participate in the creation of new tools or new processes to improve customer satisfaction, or improve product support effectiveness/efficiency 

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.