Job Description
We’re looking for a forward-thinking Learning & Development Specialist (Instructional Designer) who’s passionate about designing personalized, tech-enabled learning experiences that prepare our Customer and Creator Support advisors to handle complex conversations and troubleshooting. This role blends learning design, technology, and operations, helping to shape how our advisors learn, grow, and perform in an increasingly AI-powered environment.
You’ll design learning experiences that span the full advisor journey—from onboarding and continuous development to skill mastery and performance enablement—while helping us evolve into a Learning Operations function that’s scalable, data-driven, and human-centered.
What You'll Do
Build tailored, data-supported learning experiences that match advisor performance indicators and apply the Advisor Skills Matrix to offer precise development at a wide-reaching level.
Develop AI-assisted, simulation-based learning a...
You’ll design learning experiences that span the full advisor journey—from onboarding and continuous development to skill mastery and performance enablement—while helping us evolve into a Learning Operations function that’s scalable, data-driven, and human-centered.
What You'll Do
Build tailored, data-supported learning experiences that match advisor performance indicators and apply the Advisor Skills Matrix to offer precise development at a wide-reaching level.
Develop AI-assisted, simulation-based learning a...
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