Job Description

Purpose/ Mission

Provide order management and support to the Sales Team, with the objective of achieving organization’s sales & profit targets and meeting team objectives.

Key Responsibilities


Functional

  • To execute Customer Service strategy.

  • To deliver performance levels as outlined in the adidas group standards.

  • To deliver reliability and responsiveness to customer requests and complaints.

  • To insert accurately customer pre-ord

  • ers in the system.

  • To call-off existing contract orders.

  • To insert clearance orders in the system.

  • To process and send out the order confirmations.

  • To adjust order book according to delivery information and inform customers and sales team on delays.

  • To collect reactively re-orders for Customers.

  • To generate & compile inventory data to ensure healthy stocks level at all times; Monitor article drops, shipment tra...
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