Specialist – Customer Service (Start ASAP)

Job Summary

• Responsible for managing, evaluating investigation results, and responding to customer complaints in a timely and professional manner.
• Ensures that all complaints are properly documented, analyzed, and addressed in accordance with company quality standards, regulatory requirements, and customer expectations.
• Close coordination with cross‑functional teams to identify root causes, implement corrective and preventive actions (CAPA).
• Provide technical documents based on customer requirement.
• Involved in internal and external audit activity.
• Support special issue handling, such as counterfeit and special projects related to upgrade customer service system together with PR & Marketing.

Minimum Requirements

• Bachelor degree of Science (Chemical/Chemical engineering, Biology, Food Technology/Food Science or related fields).
• Has experience in FMCG Industry minimum 1 year;...