Job Description

Concentrix Makati, National Capital Region, Philippines

Specialist, Customer Success

Concentrix

Qualifications

  • 2+ years of experience working in a customer service
  • Prior success in achievement of personal and team sales quota/goals
  • Experience in high-volume calling
  • Experience learning new technology and data
  • Process orientation and ability to follow call scripts
  • Problem solving skills
  • Excellent knowledge of MS Office programs
  • Experience working with Salesforce.com or similar CRM
  • Experience or willingness to work from home

Responsibilities

  • Manage high volume of customer contacts and communications through phone and email each day
  • Use contact search and productivity tools to verify contact information is accurate
  • Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value co...

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