Specialist - Direct Feeds

Overview

LSEGs Enterprise and Real Time Customer Support team is seeking hardworking and motivated team members to provide technical support to Direct and Low latency feed customers. The ideal candidate is a technical expert with strong analytical skills, eager to learn, and with excellent customer service skills. This role operates in the fast-paced Market Data environment where customers expect timely and accurate resolutions. We value ownership, follow-through, collaboration, and delivering a positive customer experience.

Role Purpose

• Provide specialist technical support for complex issues affecting LSEG Direct and Low latency products to customers, internal collaborators, and 3rd party engineers.
• Remotely resolve issues or identify trends and implement preventative measures.
• Leverage innovative technologies to ensure globally-consistent support tasks.

Major Responsibilities / Accountabilities

• Provide ...