Job Description
Join our Team
About this opportunity:
We have an exciting opportunity for a Senior Engineer- DWDM (L2/L3 access network), DWDM, Fiber & Microwave based networks to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The positions key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.
What you will do:
Acts as the customer concern point for activities demanding a level of technical expertise as a 24/7 capability!
Actively monitor ticket queues to ensure timely response to tickets!
Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
Focused on improvement of automated recovery.
Ensure that th...
About this opportunity:
We have an exciting opportunity for a Senior Engineer- DWDM (L2/L3 access network), DWDM, Fiber & Microwave based networks to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The positions key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.
What you will do:
Acts as the customer concern point for activities demanding a level of technical expertise as a 24/7 capability!
Actively monitor ticket queues to ensure timely response to tickets!
Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
Focused on improvement of automated recovery.
Ensure that th...
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