Job Description
Job Description
- Start with customer, end with customer
- Able to work independently to ensure our internal users have their IT issues resolved. This includes onsite and remote support if needed.
- Communicate to users via chat/f2f/emails to determine the nature of any problems they encounter.
- Lead the Onboarding and Offboarding activities and processes end to end.
- Investigating, diagnosing and solving computer software and hardware independently with minimal supervision.
- Setting up accounts for staff, ensuring that all platforms used by the company are installed.
- Maintain and outperform KPIs/OKRs/SLAs and CSAT scores
- Business travel may be required within local markets.
- Own it End-to-End in technical capabilities
- Administration, planning and installation of Windows and Mac systems.
- Installing and configuring computer hardware, software, printers, door access and CCTV.
- Basic netw...
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