Job Description
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Are you passionate about delivering exceptional technical support and solving complex challenges? Join us at Ciena as a Specialist in Global Technical Support, where you'll play a pivotal role in ensuring customer success with cutting-edge fiber optic transport and switching technologies. Be part of a dynamic team that thrives on innovation and collaboration, making a difference in the telecommunications industry.
How You Will Contribute:
Provide remote technical support for Ciena products via telephone or online platforms.
Troubleshoot and analyze customer issues i...
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