Job Description
About The Company
Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise
Job Summary:
L1 Technician serves as the first point of contact for users seeking technical assistance. They provide basic troubleshooting, resolving routine issues and escalating complex problems to other support teams
Responsibilities
Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise
Job Summary:
L1 Technician serves as the first point of contact for users seeking technical assistance. They provide basic troubleshooting, resolving routine issues and escalating complex problems to other support teams
Responsibilities
- Respond to Help Desk (Service Desk and SNOW) tickets, calls and chatbot in a timely manner
- Diagnose and resolve common IT problems using established procedures and knowledge base articles
- Perform initial troubleshooting for Hardware issues, software...
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