Job Description

Specialist, Labor Relations

Your potential has a place here with TTEC’s award-winning employment experience. A Specialist, Labor Relations working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

The Specialist, Labor Relations is a HR professional responsible for managing and maintaining constructive relationships between the organization and its workforce. This role requires in-depth knowledge of labor laws, negotiation strategies, conflict resolution, and employee relations best practices.

During a Typical Day, You’ll 

  • Serve as the primary liaison between management and employee
  • Advise managers and HR partners on labor relations strategy, legal compliance, and issue resolution
  • Investigate complex employee grievances or disputes and recommend appropriate action
  • Develop and implement labor relations policies, programs, and training to promote a positive and compliant work environment
  • Monitor labor law developments and ensure organizational policies are aligned with current legal standards
  • Support the resolution of disciplinary actions, terminations, and workforce restructuring from a labor relations perspective 
  • Foster proactive employee engagement to minimize disputes and improve employee satisfaction

    • What You Bring to the Role 

  • Bachelor’s degree in Human Resources, Labor Relations, Law, or related field
  • 5+ years of experience in labor/employee relations or HR 
  • Strong understanding of labor law 
  • Excellent negotiation, communication, and conflict resolution skills
  • Ability to manage sensitive issues with discretion and diplomacy
  • Experience working in fast-paced, dynamic, and complex organizational environments
  • Experience in BPO +3yrs 
  • Bilingual English/Spanish

    • What You Can Expect 

  • Supportive of your career and professional development 
  • An inclusive culture and community minded organization where giving back is encouraged 
  • A global team of curious lifelong learners guided by our company values 
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits 
  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

    • Visit for more information

    Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels

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