Specialist, Order Processing

Position Summary: The Sr. Order Processing Specialist performs a wide variety of duties to receive, interpret, analyze, coordinate, enter, manage, and follow-up customer and distributor sales orders through production and shipping. Responsible for providing product and sales information, order status, availability, pricing, and delivery to customers and distributors. This role is also responsible for maintaining appropriate sales records/files and delivering an exceptional customer experience during every customer interaction. In addition, the Sr. Order Processing Specialist serves as a resource and part expert for other team members, trains and mentors less experienced staff, and is the main point of contact when the Manager, Sales Operations/Administration is absent.