Specialist, Partner Operations

As a Partner Operations Manager you will oversee the operational and analytical aspects of our partner program ensuring seamless support accuracy and a positive experience for partners. This role is essential to our growth as it involves executing key partner activities managing payments and coordinating across departments to strengthen partner relationships and drive program success.

Key Responsibilities

Operations Management

• Respond promptly to partner support queries and resolve Jira tickets from Partners and Business Development ensuring all issues are efficiently addressed, tracked and meet specified SLAs.
• Implement rebate schemes for partners and make adjustments as needed to support program success.
• Conduct manual rebate and performance calculations for partners and verify automated calculations for accuracy.
• Reconcile both manual and automated partnership payments to maintain accuracy and completeness...