Specialist, Partner Success

Concentrix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Concentrix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and ...