Specialist, Product Operations

The Global Product Operations Support team is looking for a Specialist, Product Operations responsible for various aspects of Cardholder Services products, which, customer implementation, billing processes, analytics, reporting etc. This role is crucial in ensuring the efficient and compliant delivery of our services to our customers. The team develops the processes and uses technology to execute MasterCard s Cardholder Services Products and is constantly looking to improve all aspects of the program to become best in class. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role:

• In this role, the successful candidate will provide operational support throughout the Cardholder Services program life cycle. This includes:
• Maintain and monitor customer billing profiles and processes, ensuring smooth operations and resolving disc...