Specialist Professional Customer Operations

Specialist Professional Customer Operations

• Individual contributor who may manage two or fewer employees
• May direct the work of other lower level professionals or manage processes and programs
• Coach and review the work of lower level professionals

Responsibilities

Key Tasks

• Execute customer operations plans and processes to deliver efficient logistics processes
• Execute, manage and update orders received via the system including special and non-assigned orders
• Ensure flow of goods and information across a customer’s global supply chain and provide resolution for order/ delivery issues
• Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
• Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
• P...