Specialist - Quality and Customer Experience and Learning and Development

Specialist – Quality & Customer Experience / Learning and Development

• Responsible for ensuring high-quality customer interactions, monitoring performance, and implementing continuous improvement initiatives.
• Supports staff development through training and coaching, while acting as a bridge between quality management and learning initiatives.

Job Description

Role

• Responsible for ensuring high-quality customer interactions, monitoring performance, and implementing continuous improvement initiatives.
• Supports staff development through training and coaching, while acting as a bridge between quality management and learning initiatives.

Responsibilities – Total Quality Management (TQM)

• Analyzes problems, identifies alternative solutions, and implements recommendations to support goals.
• Manages clients’ expectations regarding quality framework, process design, and impl...