Job Description
Job Objective
To provide the information on data trending for key stakeholder/business units to be able to make decisions to best benefit the organization.Key factors to success is to ensure channels under the purview of the Head of Direct & Affinity achieve their targets, and this is done by working together with the HOD, Managers and Team leads on initiative developed by using data provided by the Segmentation & Reporting Assistant Manager.Job Descriptions
Perform root cause analysis and identify key improvement areas on Direct, Banca, Agency and Brokers who have OPT-OUT from project/campaignsPerform sale forecast for project/campaigns based on current and historical trendOverseeing of project/campaign budgetsWork closely with key stakeholder for Leads/Campaign Management and Sales Performance Report/AnalystWorkforce management, to ensure headcount is managed well for smooth day-to-day Contact Centre Operations
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