Job Description

What you will do 

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. 

Contact customer representative and ascertain equipment/systems problems. 

Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications. 

These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps. 

· Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment. 

· Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals. 

· Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction. 

· Electronically complete Serv...

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