Sr Analyst

Job Description Job Description We are looking for an experienced Sr Analyst to join our team in Aurora, Illinois, on a Contract to permanent employment basis. In this role, you will act as a vital link between technology, operations, and strategic business initiatives within the manufacturing industry. You will be instrumental in enhancing analytics, improving workflows, and driving impactful decision-making processes. Responsibilities: • Serve as the primary business owner for telephony and quality assurance systems, ensuring seamless integration across platforms. • Develop and maintain performance dashboards, reporting tools, and analytics to provide actionable insights. • Analyze and interpret data to uncover trends, identify gaps, and recommend solutions for operational improvements. • Strengthen the integration between telephony systems and Salesforce Service Cloud, enhancing communication workflows. • Collaborate with IT teams, vendors, and business leaders to align technology s...