Sr. Analyst - Customer Experience

About the Company

VMock empowers students and professionals worldwide with AI-driven personalized career guidance. Trusted by 200+ leading business schools and universities, our platform accelerates career goals for students, alumni, and career centers. Our Gurugram and Chicago teams, consisting of top engineers, data scientists, and product experts, thrive in a collaborative, fast-paced environment fueled by innovation and individual growth. We're an equal opportunity employer committed to diversity, equity, and inclusion for all, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Key responsibilities

• Support the Customer Support function by ensuring timely and accurate responses to user queries and client escalations.
• Coordinate end-to-end ticket resolution, ensuring smooth triaging and collaboration be...