Sr. Analyst - Data and Analytic Insights

The Senior Analyst will oversee a small analytic team and a will be a key owner of analytic projects that have a direct impact on improving the business. The incumbent will make an impact in small team settings, working with the project team to make data-driven recommendations to enhance call center metric performance. This position entails work within a fast paced environment continuing to hone your analytic, process improvement, critical thinking, and management expertise.

Strategic Insight

• Work in partnership with internal and client units to gain a comprehensive understanding of their business strategies, processes, and services.
• Comprehend the broader business environment in which the company operates, including industry trends, competitive landscape, and internal dynamics.
• Identify opportunities that are crucial in overcoming business challenges based on impact and value.
• Leverage collected insights, business environment...