Sr Analyst Dynamics 365 CRM

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We are seeking a Senior Dynamics 365 CRM Analyst with expertise in the Sales and Field Service modules. This role acts as a strategic link between technology teams and business units, driving innovation and efficiency through Microsoft solutions.

Workplace: Sao Bernardo do Campo
Work Model: Hybrid (3 days in the office - 2 days from home)

Responsibilities

• Manage and optimize Dynamics 365 CRM modules (Sales and Field Service).
• Collaborate with business teams to gather requirements, design solutions, and oversee delivery.
• Recommend improvements and innovations leveraging the Microsoft ecosystem, especially Power Platform (Power Apps, Power Automate, Power BI).
• Ensure solution integrity, performance, and scalability.